Shipping policy

At AquaLet™, we aim to deliver your order as quickly and smoothly as possible. Please review the information below to understand our shipping process and timelines.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, it will be dispatched and a shipping confirmation email with tracking details will be sent to you.

Shipping Destinations

We currently ship to most countries worldwide, including:

  • Australia
  • United States
  • Canada
  • United Kingdom
  • Asia-Pacific

If your location is not available at checkout, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times are shown below and begin after order processing:

  • Australia: 5–12 business days
  • United States: 7–15 business days
  • Rest of World: 10–20 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.

Shipping Costs

Shipping fees are calculated at checkout and vary based on destination and order size.

Occasional free shipping promotions may apply and will be clearly stated at checkout.

Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear in the carrier’s system.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Incorrect Address & Delivery Issues

Please ensure your shipping address is correct before completing your order.

AquaLet™ is not responsible for:

Orders delivered to an incorrect address provided by the customer

Failed deliveries due to incomplete or inaccurate address information

If a parcel is returned to us due to an incorrect address, reshipping fees may apply.

Lost or Delayed Orders

If your order appears delayed beyond the estimated timeframe, please contact us so we can investigate.

If a package is confirmed lost in transit, we will offer a replacement or refund at our discretion.

Shipping Delays

Shipping delays may occur due to:

  • Customs clearance
  • Carrier disruptions
  • High-demand periods
  • Weather or unforeseen circumstances

These delays are outside our control and do not automatically qualify for refunds.

Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: info@aqualet.co

📄 Contact Page: /pages/contact

Agreement to This Policy

By placing an order with AquaLet™, you agree to this Shipping Policy.